We promise 100% satisfaction! You Must be 100% happy!
Your satisfaction is our top priority. If you are not satisfied for any reason with your purchase, you can return it for a refund or exchange.
Customer Service: [email protected]
At Mogmoc, returns are easy! We strive to offer the best shopping experience. Please Contact Customer Service to process your return.
Products with quality problems
If the product arrives defective, we will arrange a new package and ship it out for free. Please send us an email via [email protected] with your order number, picture and kindly explain the problem.
Please be assured that anything wrong with us will be corrected immediately.
Products are fine. But I just don't like it
For general items, products with no quality-related issues can be returned within 30 days of receiving your order. As soon as we receive your returned items, we will arrange refund or exchange for you. Please contact our customer service for the details of return or exchange. You will be responsible for all return shipping fees.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
How to Make a Return
Step1: Request a return
Submit a return request by contacting our Customer Service within 30 days of receiving your order. Please attach the explanations and photographs stating the reason for your return. In the case of size deviation, please note the difference between the actual ordered size and the size of the received item, which will save us processing time and speed up your refund. We reserve the right to not accept the return without prior approval from our Customer Service.
Step2: Pack up & Send off your items
Once our Customer Service has approved your request, we will provide you with a return address and detailed return procedures. Please send the item(s) through your local post office within 3-5 bussiness days upon receiving the return form.
- Please only use the normal economic Post Office Service. (UPS returns are only available within the U.S.)
- Please record your tracking number to follow your return’s progress. Mogmoc is not responsible for lost or stolen items.
Step3: Refund processing
All of the returned item(s) will go through inspections. We will process the refund within 3-5 bussiness days after confirming that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
All PayPal payments can only be refunded via PayPal, all Credit Card payments will only be refunded to the original Credit Card.
Please Note: We reserve the right not to process the refund if they are returned in unacceptable condition. All returns must be in their original condition - unworn, unwashed, unaltered, undamaged, clean, and salable with original tags and packaging. Once any tag has been removed, an item cannot be returned.
*About Parcel Rejection: We reserve the right not to process the full refund to you if parcels are rejected without contacting us before. Under this situation, the parcels may be lost during the way back since it was not recorded and it will not be tracked along the way back.
If you change your mind after the parcel is shipped out, please contact our customer service promtly and we will process the refund to you as soon as we receive the returned parcel.